Upgrading the TRITON management server

Deployment and Installation Center | Web, Data, and Email Protection | v8.3.x

Applies to:

In this topic

TRITON AP-WEB and Web Filter & Security, v8.3.x

TRITON AP-DATA, v8.3.x

TRITON AP-EMAIL, v8.3.x

TRITON Infrastructure

Web protection

Data protection

Email protection

To upgrade TRITON management server components, use the v8.3.0 TRITON Setup program (Windows only): TRITON83xSetup.exe,

Download the installer from the Downloads section of the My Account page at forcepoint.com.

Select your product, version (8.3.0), and operating system (Windows), then click download next to the installer description.

Log on to the installation machine with an account having domain and local administrator privileges.

Close all applications and stop any antivirus software.


	Warning Be sure to close the Windows Event Viewer, or the upgrade may fail.

Right-click TRITON83xSetup.exe and select Run as administrator to launch the installer. A progress dialog box appears, as files are extracted.

When you launch the installer, it detects that earlier versions of the product are installed, and automatically starts a series of upgrade wizards—one for each of the modules included on the management server.


	Note You may be prompted to restart the machine after each component is upgraded. This is optional. It is okay to restart the machine once after all components are upgraded.

TRITON Infrastructure

The TRITON infrastructure provides basic framework for all of the management components that make up TRITON Manager (console). This framework includes a central settings database that stores shared configuration (such as administrator directory and account information) for all management modules, as well as other internal shared services.

The infrastructure upgrade wizard contains the following screens.

Wizard Screen

Fields

Welcome

Welcomes you to the installation and upgrade wizard.

Click Next to begin the upgrade process. The system checks disk space requirements.

When prompted, click Next to launch the installation wizard.

Pre-Installation Summary

Shows:

The destination folder for the installation files.

The name of the SQL Server machine and the user name of an authorized database administrator.

The IP address of the TRITON management server and administrator credentials.

Click Next to accept the properties.

Installation

Shows upgrade progress.

The system stops processes, copies new files, updates component registration, removes unused files, and more.

A popup message appears at this stage, warning that you must also upgrade all modules. This popup may be hidden behind the main installer window, so if your installation appears to freeze, locate the hidden popup by moving the main installer window, and click OK to proceed with the installation.

Summary

When module upgrade is complete, summarizes your system settings, including:

The destination folder for the installation files.

The name of the SQL Server machine and the user name of an authorized database administrator.

The IP address of the TRITON management server and administrator credentials.

Click Finish to complete the upgrade for this module.

Web protection

The web protection upgrade wizard contains the following screens.

Wizard Screen

Fields

Introduction

Welcomes you to the upgrade wizard. Click Next to continue.

Pre-Upgrade Summary

Informs you that a previous web protection software version was detected.

Click Next to start the upgrade.

The installer proceeds to stop all TRITON services. This can take up to 10 minutes. When complete, it tells you which components will be upgraded.

Click Install to continue.

The installer backs up critical files.

Installing Forcepoint

Shows installation progress.

When complete, the installer configures your software. This can take up to 10 minutes.

Upgrade Complete

You're notified when installation of this module is complete. Click Done to exit the installer.

Data protection

Before running the data upgrade wizard, the installer validates system requirements to ensure your upgrade will be successful.

The pre-upgrade check validates hardware requirements, credentials for your SQL management database, endpoint security certificates, manager configuration, administrator upgrade permissions, and your database structure. As it proceeds, it reports whether a step succeeded or failed, or it gives you a warning.

If there is a failure, the upgrade stops. For details, see \AP-DATA-PreUpgradeTests.log in the directory where you installed TRITON AP-DATA.

If there are only warnings, you have the option to proceed with the upgrade or stop it. If you continue, your system may behave unexpectedly, but this will not have a critical impact.

If the pre-upgrade check succeeds or if you proceed with warnings, the TRITON AP-DATA wizard is launched, followed by wizards for each installed component.

The TRITON AP-DATA upgrade wizard contains the following screens.:

Wizard Screen

Fields

Welcome

This screen welcomes you to the installation and upgrade wizard for TRITON AP-DATA.

The system checks the disk space on the machine. When prompted, click Next to launch the installation wizard.

Installation Confirmation

Verify your system settings and click Install to continue the upgrade.

Installation

This screen shows the progress of the installation. The system stops processes, checks ports, copies new files, updates component registration, removes unused files, and more.

In certain circumstances, you may receive an internal SQL error. If you do, do not click OK until you have resolved the issue with Forcepoint Technical Support. If you continue prematurely, you can cause problems with your reporting database.

Summary

When installation of this module is complete, this screen summarizes your system settings.

Click Done and you're prompted to update your predefined policies and content classifiers.

Click OK to install the updates. You're shown the status of the updates, the items being updated, and details such as how many policies are updated, deleted, or added.

Click Close when the updates are complete.

Email protection

The TRITON AP-EMAIL upgrade wizard contains the following screens.

Wizard Screen

Fields

Introduction

This screen welcomes you to the Email Security upgrade wizard. Click Next to continue.

Select Components

This screen shows the components that will be upgraded (those that are currently installed). Click Next to continue.

Configuration

This page shows the IP address of the database engine configured to manage the Email Log Database and the logon type. If you have changed the database since your previous installation, modify the settings here.

Pre-Installation Summary

This screen shows:

The components to be installed

The pre-existing and new version numbers

The destination folder for the installation files

The required and available disk space

Click Install to begin the upgrade.

Installation

This screen shows that the installation is progressing.

The Email module of TRITON Manager is upgraded on the TRITON management server.

The Email Log Server is upgraded on machines where it is found.

When complete, the installer configures your TRITON AP-EMAIL software. This can take up to 10 minutes.

Summary

You're notified when installation of this module is complete. Click Done to exit the installer.

Post-upgrade steps

Once the TRITON management server upgrade is complete:

Restart the management server.

Log onto TRITON Manager (https://<IP_address_or_hostname>:9443/triton/).

Select the Data module.

Follow the prompts that appear for updating data loss protection policies and classifiers.

Depending on the number of policies you have, this can take up to an hour. During this time, do not restart the server or any of the services.

If you removed applications from TRITON AP-DATA's predefined endpoint application groups prior to upgrade, navigate to Main > Resources > Endpoint Application Groups after logging on and remove them again. The upgrade process restored these to their original state.

Click Deploy.

Select the Email module and navigate to the Settings > General > Database Downloads page. Click Update Now to perform an immediate database download update.

If you want to install management components for the TRITON AP-DATA Email Gateway for Microsoft Office 365 (this cannot exist on the same machine as TRITON AP-EMAIL), run the installer a second time and choose Modify. On the Modify screen, select TRITON AP-EMAIL and then follow the wizard. (See the TRITON AP-DATA Installation Guide for instructions.) Note that a VM image must be installed in the Microsoft Azure cloud as well.

For information on upgrading other TRITON AP-DATA components, such as supplemental servers, agents, and TRITON AP-ENDPOINT DLP, refer to Upgrading to TRITON AP-DATA v8.3.