Before upgrading to v8.0.x web protection solutions

Deployment and Installation Center | Web Protection Solutions | Version 7.7.x - v8.0.x

In this topic

Restart services before starting the upgrade

Internet access during the upgrade process

Find your upgrade procedure

The upgrade process is designed for a properly functioning deployment of Websense software. Upgrading does not repair a non-functional system.


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	Important V-Series appliance users: Some older V10000 and V5000 appliances are not supported with version 8.0.0 and higher. See V-Series appliances supported with version 8.0.

Before upgrading to a v8.0.x web protection solution:

Make sure the installation machine meets the hardware and operating system recommendations in System requirements for this version.

Verify that third-party components that work with Websense software, including your database engine and directory service, are supported. See Requirements for web protection solutions.

Make sure that your integration product (if any) is supported in v8.0.x. If necessary, upgrade your integration product before beginning the Websense software upgrade.

For information about integration with Microsoft Forefront TMG, see Integrating Web Filter & Security with TMG.

For information about integration with Citrix, see Integrating Web Filter & Security with Citrix.

To review current Cisco integration requirements, see Integrating Web Filter & Security with Cisco.

To integrate with a Blue Coat proxy, see Integrating Web Filter & Security using ICAP Service for more information about installing and configuring Websense ICAP Service.

To review current integration requirements for other products, see Installing for Universal Integrations.

Back up all of your Websense components, including the management server and any appliances, before starting the upgrade process. See the Backup and Restore FAQ for instructions.

Before upgrading Websense Filtering Service, make sure that the Filtering Service machine and the TRITON management server have the same locale settings (language and character set).

After the upgrade is complete, Filtering Service can be restarted with any locale settings.

It is important that you back up your current Log Database and stop any active SQL Server Agent jobs prior to upgrading. See Preparing the Log Database for upgrade.

If Log Server uses a Windows trusted connection to access the Log Database, be sure to log on to the Log Server machine using the trusted account to perform the upgrade. To find out which account is used by Log Server:

Launch the Windows Services tool (Start > Administrative Tools > Services or Server Manager > Tools > Services).

Scroll down to find Websense Log Server, then check the Log On As column to find the account to use.

If your deployment includes V-Series appliances, see the Appliance Upgrade Guide for additional preparatory steps.

Restart services before starting the upgrade

Websense services must be running before the upgrade process begins. If any service is stopped, start it before initiating the upgrade.

The installer will stop and start Websense services as part of the upgrade process. If the services have been running uninterrupted for several months, the installer may not be able to stop them before the upgrade process times out.

To ensure the success of the upgrade, manually stop and start all the Websense services before beginning the upgrade:

Windows: Navigate to the Websense bin directory (C:\Program Files \Websense\Web Security, by default) and enter the following command:

WebsenseAdmin restart

Linux: Navigate to the Websense directory (/opt/Websense/, by default) and enter the following command:

./WebsenseAdmin restart

On Windows machines, if you have configured the Recovery properties of any Websense service to restart the service on failure, use the Windows Services dialog box to change this setting to Take No Action before upgrading.

Internet access during the upgrade process

When you upgrade a Websense Web Filter or Web Security standalone installation, policy enforcement stops when Websense services are stopped. Users have full access to the Internet until the Websense services are restarted.

If Web Filter or Web Security solutions are integrated with another product or device, all traffic is either permitted or blocked during the upgrade, depending on how your integration product is configured to respond when Websense Filtering Service is unavailable.

The Websense Master Database is removed during the upgrade process. Websense Filtering Service downloads a new Master Database after the upgrade is completed.

Find your upgrade procedure

When you are sure you have complete backups of your existing configuration and are ready to begin the upgrade process, see Upgrading web or web and data protection solutions from v7.8.