Run a ping test to check the response time and connection between the Policy Server and Filtering Service machines. A response time of fewer than 30 milliseconds is recommended.
Ensure that Maximum round trip time or the value of
time=x.xxx ms is fewer than 30 ms. If the time is greater than 30 ms, move one of the components to a different network location and run the ping test again. If the result is still greater than 30 ms, locate and eliminate the source of the slow response.
If your deployment includes multiple instances of Filtering Service that might handle a request from the same user, an optional component, Websense State Server, can be installed to enable proper application of time-based filtering actions. For example, users can be granted quota time, which gives them access to sites in selected categories for a limited (configurable) time period.
When SIEM integration is enabled, Websense Multiplexer collects log data from Filtering Service and passes it to both Log Server and the integrated SIEM product. (When SIEM integration is disabled, Filtering Service sends log data directly to Log Server, with no intermediary.)