Before upgrading Web, Email, and Data Security

Deployment and Installation Center | Web, Data, and Email Security Solutions | Version 7.7.x and earlier

Applies to:

Web Filter, Web Security, Web Security Gateway, and Web Security Gateway Anywhere, v7.6.0 - v7.6.7

Data Security, v7.7.x

Email Security Gateway and Email Security Gateway Anywhere, v7.6.x

Several ports have changed in v7.7. You must configure your firewall to open the new ports before upgrading to v7.7.

The new ports for communicating with the Data Security Management Server for data loss prevention are 17500-17515. Content Gateway, Email Security Gateway, and all Data Security components communicate with this server.

The ports for communicating with Email Security Gateway have also changed. They are 17700-17714.

You can reconfigure the base port after upgrade using the Modify wizard if desired.

In addition:


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Unless instructed otherwise by Websense Technical Support, ensure your system is functional prior to upgrade.

Perform a full backup of your system before upgrading. See:

Backing up TRITON infrastructure settings

Backing up Web Security configuration

How do I back up and restore Websense Content Gateway?

Preparing the Web Security Log Database for upgrade

Back up appliance configuration and settings

How do I back up and restore Data Security software?

If you are upgrading Data Security:

Disable all network and endpoint discovery tasks as well as all fingerprinting tasks so that they don't run during the upgrade process. Wait until there are no new endpoint discovery incidents appearing in the Data Security incidents report.

Ensure that your supplemental fingerprint repositories are fully synchronized with the primary repository.

Download the pre-upgrade tool dss_773_pre_upgrade_tool.zip from MyWebsense. This tool should be used for upgrades from 7.6.3 to 7.7.0 or 7.7.2, and for upgrades from 7.7.0 or 7.7.2 to 7.7.3. Place the file in any folder on the management server, extract and run it. It requires administrator permissions, so depending on your UAC settings you may be prompted to allow it to run as Administrator. When the tool has finished, a log file displays results.

If the tool cannot connect to your SQL server, it saves 5 SQL files in the same folder as the tool—dss_sql_script_1.sql to dss_sql_script_5.sql. You can log onto the server and run the SQL portion of the tool manually by executing the files in order.

If you are upgrading to Data Security v7.7.0, ensure that the user name and password set for the TRITON Unified Security Center account/Local Administrator account does not exceed 19 characters. Modify these settings if necessary. If you are upgrading it to v7.7.2 or beyond, this is not necessary.

The TRITON upgrade process guides you through upgrading all components on the selected machine.

You cannot choose which components to upgrade.

Partial upgrades are not supported.

When upgrading the TRITON management server, if upgrade fails for any component except TRITON Infrastructure, you can either continue to upgrade the rest of the components or exit the process and modify component settings.

You cannot continue if the infrastructure upgrade fails.

You cannot roll back a component that was upgraded successfully.

After upgrade, your system has the same configuration as before the upgrade. The upgrade process does not allow you to change your configuration or settings.

Also see:

Web Security: Before upgrading Web Security to v7.7

Appliance: Preparing for the appliance upgrade