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Viewing Incidents and Reports > Viewing the incident list > Managing incident workflow > Changing incident severity
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1.
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Select one or more incidents. Note that if you want to apply the action to all the filtered incidents, there is no need to make any selections.
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2.
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From the toolbar, select Workflow > Change Severity.
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4.
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Select a Change Severity option:
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Select Selected incidents to change the severity of only the incidents you selected in the list.
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Select All filtered incidents to change the severity of all filtered incidents in the list.
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5.
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Click OK.
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Viewing Incidents and Reports > Viewing the incident list > Managing incident workflow > Changing incident severity
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