Email incidents to another

Administrator Help | Forcepoint DLP | Version 8.6.x

If you want to send an incident to someone other than a predefined manager, you can do so.

Select the incident or incidents you want to email.

Do one of the following:

For data loss prevention incidents, from the toolbar, select Escalate > Email to Other.

For discovery incidents, from the toolbar, select Escalate > Email Incident.

A screen appears.

Enter the recipient's email address in the To field. Enter additional email addresses in the Cc and Bcc fields.

Enter a subject in the Subject field. Click the right arrow to choose variables to include in the subject, such as "This is to notify you that an employee's message was %Action% because it breached corporate policy." Maximum length: 4000 characters.

For data loss prevention incidents, select Include original message as an attachment if you want to attach the message.

Select High importance if this is a priority message.

Edit the message body as desired. Click the right arrow to choose variables to include, such as %Incident Time% or %Severity%.

Click OK.

The selected incidents are immediately emailed to the people you selected.