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Troubleshooting > Problems and Solutions > Fingerprinting > Other fingerprinting errors
Other fingerprinting errors
Administrator Help | TRITON AP-DATA | Version 8.3.x
1.
Try opening a file share from the Crawler machine.
2.
Check PANTFSMonitor logs on the Crawler machine:
*
Certain files may be too large (> 20 Mbytes)
*
File may be in use (Error code 5 or 32)
*
Access to directory can be denied (Error code 5)
3.
Open the Properties for the policy and make sure you can view Sample Data.
If the database is under heavy use, try to fingerprint a replica.

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