Failed user directory import

Administrator Help | TRITON AP-DATA | Version 8.3.x

There are a few reasons why the user directory import might fail, such as access problems or an incorrect file structure in the import file. Take these steps in the TRITON Manager:

Select Settings > System > User Directories then choose your user directory and examine the IP address and port settings. If you have access problems, it's likely you didn't supply the correct IP or port for the user directory server.

If the problem is an incorrect CSV file structure, follow the instructions in Importing user entries from a CSV file.