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Troubleshooting > Problems and Solutions > Incidents > Event log shows audited events, but no incident is created
Event log shows audited events, but no incident is created
Administrator Help | TRITON AP-DATA | Version 8.3.x
If there are any off-box components in the TRITON AP-DATA installation and the TRITON AP-DATA servers are not on the domain, then all passwords and user names must match for the service accounts being used for TRITON AP-DATA.
For example, if the account Forcepoint with a password of "Pa55word123" is being used as the service account on the TRITON Manager, then the service account in use for any off-box TRITON AP-DATA-installed components must also be Forcepoint with the password of "Pa55word123" as well.
If the user names and passwords do not match, then the off-box components will be unable to communicate with the shared directories of the TRITON management server, which will prevent incidents from being recorded to the archive folder on the TRITON management server.

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