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Defining Resources > Remediation > Notifications > Adding a new message
Adding a new message
Administrator Help | TRITON AP-DATA | Version 8.3.x
1.
Select Main > Policy Management > Resources.
2.
3.
Click New on the toolbar.
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5.
On the General tab, complete the fields as follows:
6.
The outgoing mail server that's been configured appears on screen. If you want to change the server used, click Edit (the pencil icon).
Note that if you change the mail server properties, it changes all occurrences of this server (such as alerts).
7.
Type the subject of the notification. This appears in the email Subject: line. Click the right arrow to choose variables to include in the subject, such as "This is to notify you that your message was %Action% because it breached corporate policy." Maximum length: 4000 characters.
Click Edit to select to select business units or directory entries.
Select Additional email addresses then click the right arrow to select a dynamic recipient that varies according to the incident. For example, you can choose to send the notification to the policy owners, administrators, source, or source's manager. Select the variable that applies, such as %Policy Owners%. Separate multiple addresses with commas.
8.
On the Notification Body tab, select a notification type and display format from the drop-down lists.
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Standard - Select Standard to include all of the elements shown in the Body Content box. You can enable or disable these elements if you use the standard notification type.
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Custom - Select this option if you want to send a custom notification. Edit the default text as needed. The drop-down menu provides variables.
See the knowledgebase article, "Releasing blocked email in TRITON AP-DATA" for instructions on setting up the release by reply capability. You must configure options in both TRITON AP-DATA and Microsoft Exchange to enable it.
 
Important 
9.
Click OK to save your changes.
Below is an example of what users see at the bottom of their notification message. Here they can perform workflow actions on the incident and release the quarantined content.
Each link opens a window where you compose a message to the system's notification server. This is how the workflow operation is communicated to the management server.
For example, if you click the link to change the status of an incident to High, a window like this appears:
The message is drafted for you, but you can add comments to display on the History tab of the incidents report. Do not delete the Comments section, even if you are adding no comments. If they appear, do not modify the To: field or the encryption codes at the bottom of the message. Without the encryption codes, workflow is not modified.
Click Send to notify the system of your request.
Successful changes are shown on the incident's History tab.This includes the name of the administrator who performed the action, any comments that were added, and the action taken.
If there is an error processing the workflow request, you receive an error message or the error is saved in the syslog. Syslog errors are logged if the system experiences an internal error.
 

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Defining Resources > Remediation > Notifications > Adding a new message
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