Toolbox tab

Security Appliance Manager Help | Forcepoint Appliances | v1.2

The Toolbox tab allows you to:

Enable/disable remote SSH access to the appliance command line interface

Enable/disable remote access for Technical Support

Generate a configuration summary report for Technical Support

Create backup files

Create backup schedules

Restore from backup files

Remote SSH Access

To enable access to the appliance command line interface (CLI) using a remote SSH client, toggle the ON/OFF button in the Remote SSH Access section to ON. For more information about the CLI, refer to the Forcepoint Appliances CLI Guide.

Remote Assistance

To enable remote access for Technical Support assistance, toggle the ON/OFF button in the Remote Assistance section to ON.

Note: Enable remote access only at the request of Technical Support. When remote access is enabled, a passcode is automatically generated and displays in the Remote Assistance section. Provide the passcode to the Technical Support technician.

Configuration Summary

The configuration summary tool gathers data from the appliance and generates a file that can be sent to Forcepoint Technical Support for analysis and debugging. The file will take approximately 3-5 minutes to generate.

To generate a configuration summary file:

1.  Click the Generate button in the Configuration Summary section.
A status message displays.
When the file has been generated, a confirmation message and download link displays.

2.  Click the Download file link to download the configuration summary file.

Backup and Restore

The Backup & Restore section allows you to view the most recent backup files, create backup files and schedules, and restore from backup files.

Note: Restoring the appliance from a backup can take up to 20 minutes, and requires the appliance to be rebooted.

The most recent backup file displays in the Backup & Restore section.

To view previous backup files:

Expand the Backup Files section. A table listing the previous backup files displays, including file name, version number, creation date, description, storage location, backup type, and any available actions (restore or delete).

To delete a locally stored backup file:

Note: Only locally stored backup files can be deleted through the FSAM. Backups stored elsewhere must be deleted through the Command Line Interface (CLI).

1.  Expand the Backup Files section.

2.  In the Available Actions drop-down menu, select Delete.
A Confirm Backup Delete window displays.

3.  Click Yes.
A confirmation message displays.

To view current backup schedules: 

Expand the Backup Schedules section. Backup schedules display, including schedule type, frequency, location, last backup time, next backup time, and any available actions (cancel).

To create a backup file:

1.  Click the icon at the top of the Backup & Restore section.

2.  Select "Create backup now".
The Create Backup Now window displays.

3.  Select the backup type.

4.  Select the backup location.
If you select "Create new filestore" editable fields display:

a. Enter the filestore description, host, path, and port.

b. Select the filestore type (FTP, Samba, or TFTP).

c. Enter the filestore alias, user name, and password.

5.  Enter a description for the backup file.

To restore from a backup file:

Note: All existing backup files for this hostname display in the file list. Only backups which match the current appliance's version and type can be restored.

1.  Expand the Backup Files section.

2.  Click Restore to the right of the backup file from which you want to restore.
The Confirm Backup Restore confirmation message displays.

3.  Click Yes.
The appliance will restart.

To create a backup schedule:

1.  Click the icon at the top of the Backup & Restore section.

2.  Select "Schedule backup".
The Schedule Backup window displays.

3.  Select the backup frequency.
For a weekly schedule, also select the day of the week.
For a monthly schedule, also select the day of the month.

4.  Select the backup type.

5.  Enter the time of day for the backup to occur.

6.  Select the backup location. If you select "Create new filestore" editable fields display:

a. Enter the filestore description, host, path, and port.

b. Select the filestore type (FTP, Samba, or TFTP).

c. Enter the filestore alias, user name, and password.

7.  Enter a description for the backup file.

To cancel a backup schedule:

1.  Expand the Backup Schedules section.

2.  Click Cancel to the right of the backup schedule you want to cancel.
The Confirm Backup Schedule Cancel confirmation message displays.

3.  Click Yes.
The backup schedule will be removed and cannot be resumed.