Webinar: Advanced Troubleshooting Techniques for Websense Web Security Products

Article Number: 000001951
1951
Products: V-Series, Web Security and Filter, Web Security Gateway
Versions: N/A

Webinar Date

December 16, 2009

Overview

Advanced Troubleshooting Techniques for Websense Web Security Products

Many common issues experienced with Websense Web Filter and Websense Web Security products can be easily resolved with basic troubleshooting techniques. This presentation will show you how to identify the cause of the issue, and will provide you with some comprehensive troubleshooting techniques used by Websense Technical Support.

Topics to be covered include:
  • Identifying and troubleshooting transparent identification and Filtering Service issues
    • ConsoleClient
      • Filtering Service Trace and Print Self
      • Transparent Identification and Filtering Service User Map (DC Agent, Logon Agent, eDirectory Agent, and RADIUS Agent)
    • DSTrace (User Service Trace)
  • Identifying and troubleshooting proper policy assignment for transparently identified users
    • WebsensePing
    • TestLogServer
  • Identifying and troubleshooting common logging issues
    • Network Agent debugging
    • Log Server debugging

Link

View recorded webinar: click here

Review Q&A session: click here

View slides (PDF): click here
 

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