Upgrading Websense Enterprise to v6.3.2 from v5.2, v5.5, or v5.5.2

Article Number: 000004483
4483
Products: Websense Enterprise
Versions: 5.2, 5.5, 6.3

Problem Description

Websense v5.2, v5.5, v5.5.1, and v5.5.2 software requires you to run more than one installer to update to Websense v6.3.2 software. You must first update to v6.1, then update to Websense v6.3.2 software.

Resolution

Prerequisites:

Before updating, perform a full system backup as a fallback strategy. This will allow you to restore your current production system with a minimum of downtime should you encounter any problems with the update.

At a minimum, you should back up the latest Websense configuration file and the initialization files. To back up these files:

  1. Stop the Policy Server service.
  2. Copy the config.xml, websense.ini and eimserver.ini files from the Websense \ bin folder to a safe location.

Installation Instructions:
  • The Websense Software Update Guide for v5.2, v5.5 or v5.5.2 has links for the installers you will need.
  • If Websense Enterprise components are distributed, you must run the Websense installer on all machines where you have a current Websense component installed.
  • Always run the installer on the Policy Server machine first. The Policy Server must be successfully updated and running before you update or install other Websense components in your network.
  • The installer automatically detects the integration.
  • You must use the same language and character set for the update as you did for the existing Websense installation.
  • If you want to install or update Websense Reporting Tools, you must use the same installer you use to update other Websense components. All installed Websense components must be at the same version.
  • After installation is complete, reboot the machine.

 

When you update Websense components, be aware of the following configuration details:

  • Your current Websense Subscription Key remains the same.
  • Your Websense Enterprise Manager password remains the same.
  • Any custom URLs you have added remain as you defined them.
  • Any policy settings you made in the previous version remain the same.

If the updated version of Websense software includes new default policies or settings, the update process excludes these. This allows you to keep your pre-existing policies and settings intact.

Websense v6.3.2 supports the following operating systems and versions:

  • Microsoft Windows Server 2003 Standard Edition or Enterprise Edition, or the same with SP1
  • Microsoft Windows 2000 with SP3 or higher
  • Red Hat Enterprise Linux 3 or 4: AS, ES, or WS; Red Hat Linux 9
  • Sun Solaris 9 or 10

Websense v6.3.2 software is highly flexible and scalable, designed to meet Web filtering needs for all sizes of networks. System requirements for deploying Websense v6.3.1 software vary greatly, and depend on many factors. These factors include:

  • Network size and configuration
  • Volume of internet traffic on the network
  • Websense components that are installed

For system recommendations and other deployment information, refer to the Deployment Guide for v6.3.1 (see Documentation link below).


Related Articles:


Websense Documentation:

Notes & Warnings

Notes:

Update of Websense software using a remote control utility such as Terminal Services is not supported.


 
Warnings:

The update process is for use on properly functioning Websense systems. Updating will not repair a nonfunctional system.


 

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