SurfControl Web Filter End of Life

Article Number: 000006966
Products: N/A
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Problem Description


December 31, 2013, is the last day that SurfControl Web Filter will be supported, updated, or maintained.

Beginning January 1, 2014, all SurfControl Web Filter customer subscriptions will no longer be active.

Customers are encouraged to transition to Websense Web Security or Web Security Gateway before that date.

Key changes in product behavior at the time the SurfControl subscription expires are detailed in this Knowledge Base article.

Please note:

  • Beginning January 1, 2014, updates to the SurfControl Internet Threat Database (category database of URLs) will no longer occur. 

  • SurfControl services will still run, and the product will still log data for reporting, but automatic categorization using the Internet Threat Database will stop working.

  • Rules that are set to allow or block (based on URL Database categories) will no longer be functional.

  • You can manually recategorize web sites or block sites specifically in the rules.

  • The Internet Threat Database will no longer be accessed for any category lookups.

  • If you run a report based solely on standard category information, the report will be essentially blank.

Steps below describe how to transition to another Websense solution, adding the value of web threat protection using our Websense Advanced Classification Engine (ACE). 


To continue to provide excellent web filtering and security solutions for your business, we recommend our Web Security or Web Security Gateway solution.

Both of these offerings provide the web filtering capabilities that you are accustomed to, and they include the added value of web threat protection using our Advanced Classification Engine (ACE).

To assist with the transition:

We are preparing a set of Worksheets, as well as a Customer Transition Guide and a Configuration Guide, to assist you with transitioning your web filter rules to Web Security or Web Security Gateway.   Please view the sample guide here. Final versions will be available online in November.

If you have any questions regarding this notice or would like assistance in understanding the options available to you, please contact your Websense account representative. 

Our  Product Support Life Cycle policies and guidelines are online at

We appreciate your business and look forward to continuing to serve your needs in the future.

Notes & Warnings

Additional search terms:

SurfControl Web Filter
SurfControl Mobile Filter
Product End of Life