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PLATINUM SUPPORT

When you call in for technical support, you want to talk to a familiar voice. You want someone who knows you, your organization, and your systems. You don't want to repeat your history each time you call. You want experienced, personalized service. You want more than just technical support—you want priority service, proactive and routine maintenance, and training for your team…

You want Websense Platinum Support.

Top Priority

During the work week (5:00 a.m. to 5:00 p.m. Pacific Standard Time, Monday through Friday) you have direct, priority access to the members of your Technical Account Group (TAG) through a special toll-free priority number. After hours, your priority support continues, with 24 x 7 x 365 VIP access to our highly-trained technicians. You can always count on quick access to qualified support personnel with Websense.

BENEFITS INCLUDE:

• A dedicated team of highly-skilled technicians focused on your account.
• 24 x 7 x 365 support.
• An initial configuration assessment.
• Annual proactive system tune-ups.
• An exclusive toll-free number, with priority access to highly-trained support technicians.
• Priority email support.
• Four free web-based training sessions per year.