Welcome to Forcepoint Support

As of January 14, 2016, McAfee Next Generation Firewall, formerly Stonesoft, and McAfee Enterprise Firewall, formerly Sidewinder, products are now part of Forcepoint™. All support employees have transitioned to Forcepoint; however please continue to use the same phone number and systems for support via Intel. Over time, support will transition fully to Forcepoint and we will communicate in advance any changes on how to interact with support.

Contact Options for Support

View contact options to engage Customer Service or Technical Support for help.

Get the Most out of Support

Complete these easy steps to get the most out of support. Stay current with your products, become a part of our community, and take advantage of all the available resources.

Register for Technical Support through the ServicePortal

Download software, engage a support technician, and run diagnostic tools to ensure your software is running properly.

Subscribe to Support Notification Service (SNS)

Receive Alerts and Notices about critical information requiring immediate action and new releases.

Download your software

Use your grant number to download the latest antivirus definitions, product security updates, and product versions.