Tech Support News

Upgrade Available for Websense Email Security Anti-Virus Agent Customers

November 30, 2009

Customers whose subscriptions include Anti-Virus Agent with a version of Websense Email Security prior to v7.2 or any version of SurfControl E-mail Filter must upgrade their software prior to March 31, 2010 in order to continue to receive anti-virus signature updates. Upgrades and hotfixes are available at no charge.

Login and view this tech alert for upgrade installation instructions, links to hotfixes, and an instructional video.

Announcing Email Security v7.2

October 26, 2009

Websense Email Security v7.2 with support for Microsoft Windows Server 2008 and Microsoft SQL Server 2008 is now available. Upgrade today and take advantage of new enhancements and platform support. Websense Email Security v7.2 is available FREE of charge to all existing Websense Email Security and SurfControl Email Filter customers. If you haven’t upgraded to version 7, you are missing out on:

  • Improved threat and phishing protection with real-time Internet threat database updates
  • Better visibility and control with the customizable instant value dashboard
  • Native integration with Websense Data Security

Customers should select "Downloads" in MyWebsense to upgrade for free to this latest version. For additional details, please refer to the Release Notes. An email to customers regarding this announcement will go out to Partners and Customers next week and will be available in SFDC for your use as well.

Websense releases Websense Email Security v7.1

June 13, 2009

Websense Email Security version 7.1 is a maintenance release that contains several stabilizing fixes. Customer requests and product corrections were carefully evaluated and prioritized to ensure a high-quality release.

This release also includes hotfixes 1 - 3 for Websense Email Security version 7.0. Customers can download this version from MyWebsense.

Websense Email Security includes the Report Central reporting package and the Personal Email Manager package for end-user management of quarantined messages. Report Central version 2.7.1, also a maintenance release, is released with Websense Email Security version 7.1.

Personal Email Manager is released as version 7.1. This product contains no new features but does contain some minor fixes.

For more information about this release, including a detailed list of important product corrections, read the Websense Email Security version 7.1 Release Notes.

Websense releases Websense Web Security Suite and Websense Enterprise version 6.3.3

April 30, 2009, 1:55 PM PST, GMT -8

Websense Web Security Suite version 6.3.3 is a stability release that preserves the system architecture from version 6.3.2 and offers important product corrections and a valuable set of minor new features.

New Subcategory "Web and Email Spam" to be Added to Categories Managed by Websense Web Security Gateway, Websense Web Security and Websense Web Filter v7

April 24, 2009, 1:55 PM PST, GMT -8

Web and Email Spam - Sites whose links are sent in unsolicited commercial email, either as part of campaigns to promote products or services; or to entice readers to click through to surveys or similar sites. Also included are sites that display comment spam.

This new subcategory can be found under the category Information Technology in the URL database and is included free-of-charge with your existing subscription as part of the Websense commitment to keep your network and essential information secure. This update is applicable to version 7.0 and above of Websense Web Security Gateway, Websense Web Security and Websense Web Filter.

Release Date: On May 12, 2009 the Master Database of all impacted products will include the new subcategory. This will happen automatically via the Master Database update.

If you have any questions, please contact Websense Technical Support.

Websense releases v7.0.1 for Web Filter, Web Security & Web Security Gateway

March 17, 2009, 9:51 AM PST, GMT -8

V7.0.1 enables administrators to deploy Websense web solutions in their local language and includes some V7.0 important fixes. All new and upgrading customers and customers in countries that require a non-English interface such as international entities with global deployments should use this version.

Websense releases Websense Content Gateway v7.0.3

March 17, 2009, 9:51 AM PST, GMT -8

Version 7.0.3 is a maintenance release for the Websense Content Gateway. No significant new features are introduced in this version.

New Websense Email Security version 7.0 is available now, free of charge, to all Websense Email Security and SurfControl Email Filter customers!

March 17, 2009, 9:51 AM PST, GMT -8

This new release has lots of enhancements to inbound threat protection, data leak prevention, and layered security. Upgrade now and get: Instant-Value Dashboard for customizable Web-based information, Real-Time Embedded URL Categorization Engine to guard against malicious links in email, Industry-leading URL Database with real-time updates, Data Security Suite Integration for deep content inspection of outbound emails.

Websense Tech Alerts just got better - sign up for the enhanced service

Websense Global Technical Support continues to enhance its online support presence! Effective November 12th, customers can subscribe to receive product alerts that automatically notify subscribers anytime Websense issues new releases, hot-fixes, or other technical information. Alerts are product specific so you can choose to sign up for every product you use. Customers can be confident that contact information provided to Websense will not be shared with any group outside of Support.

Sign up for Websense Technical Alerts by visiting our Support site and clicking Websense Tech Alerts OR simply click here (you will need your MyWebsense login).

NOTE – if you are already registered to receive Tech Alerts from Websense you will need to re-subscribe for this enhanced service.

Top Customer Questions and Answers

Click here to view the Top Customer Questions and Answers. This article is continuously updated, so check back often!

SurfControl Updates Improved: Read this if your SurfControl Product is not updating

In an effort to improve delivery of product updates to customers around the world, Websense has made changes in its Database Delivery System (DDS) infrastructure for former SurfControl products. SurfControl products are set to regularly check for updates at the following URLs:

- liveupdate.surfcontrol.com
- listsrv.surfcontrol.com
- st4update.surfcontrol.com

If your SurfControl product is still downloading updates from these servers, then you will need to update your system. It’s critical to correct this issue, as the server that your machine is accessing is not fault-tolerant, exposing you to the risk of failed updates. To correct these issues please click on the follow knowledge base article http://kb.websense.com/article.aspx?article=3330&p=12.

Websense will retire the legacy DDS infrastructure completely at the end of May 2008. We kindly request you address the configuration for your system using knowledge base article #3330. This will ensure the seamless continuation of product updates through our transition to the new DDS system.

If you require additional assistance, please contact us at SupportPortal.

Mandatory Script for Websense Enterprise v6.3.2

After you upgrade to Websense Enterprise® version 6.3.2, if you plan to use any Reporting features, be sure to complete the following mandatory steps.

These steps are not required for new installations, only for upgrades.

  1. Run SQL Server Enterprise Manager (SQL Server 2000) or SQL Server Management Studio (SQL Server 2005) and connect to the SQL Server instance that contains the wslogdb63 database.
  2. Open the script UserDomainUpdate.sql, located in \Program Files\Websense\SQL where the Websense Reporting components are installed.
  3. Execute the script UserDomainUpdate.sql on the wslogdb63 database.

This set of steps is required for all upgrading sites that use any Websense Reporting features.

ALERT: SurfControl Email Filter and Websense Email Security Customers

SurfControl Email Filter and Websense Email Security Customers

We’ve recently made a change in our network architecture. Instead of our update servers being hosted by a third party, they are now hosted internally by Websense’s Update Centers. If your DNS Cache is set to the third party address, you may have update issues with both SurfControl Email Filter and Websense Email Security.

To confirm whether you are having this issue:

If you are running SurfControl Email Filter 6.0 or earlier:

Launch your scheduler by going to Start | Programs | SurfControl Email Filter | Scheduler.
Click the view log button within the scheduler.
Confirm you see the following error "SurfControl Registration: 404: Not Found"


If you are running SurfControl Email Filter 6.1:

Launch your scheduler by going to Start | Programs | Websense Email Security | Scheduler.
Click the view log button within the scheduler.
Confirm you see the following error "SurfControl Registration: 404: Not Found"


As we have already made back-end changes to simplify the resolution for our customers, simply:

Go to Start | Run and enter cmd
At the DOS command prompt enter ipconfig /flushdns
Launch your scheduler
Run any content update

If you are still having any issues or you find any errors after completing the above steps please contact support.

Database Protocol Changes

We have made the following protocol changes to the master database:

          ADDED new protocol: 9/11/2008 
          Database: WSE 6.2
          Protocol name: Live Mesh
          Parent category: P2P File Sharing
   
          UPDATED current protocol: 9/11/2008 
          Database: WSE 6.2
          Protocol name: Yahoo Mail Chat
          Parent category: Instant Messaging/Chat

Product Rebranding Information

Due to acquisition of SurfControl, some products have been rebranded. Click here to view more information.

Websense Acquires SurfControl

Read the Websense "Five-Point Pledge" for all SurfControl customers.