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User Service is not available
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
User Service must be running, and Policy Server must be able to communicate with User Service, in order for user-based policies to be applied correctly.
User Service may appear to have stopped if you restarted Policy Server after restarting other web protection services. To correct this issue:
1.
2.
3.
Start or restart Websense User Service.
4.
If the previous steps do not fix the problem:
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Check the Windows Event Viewer or websense.log file (in the bin directory) for error messages from User Service.
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Navigate to the bin directory (C:\Program Files\Websense\Web Security\bin or /opt/Websense/bin/, by default), and make sure that you can open websense.ini in a text editor. If this file has been corrupted, replace it with a backup file.

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