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Troubleshooting > Forcepoint Web Security interoperability issues > Connection to Forcepoint CASB has been lost
Connection to Forcepoint CASB has been lost
Administrator Help | Forcepoint Web Security | v8.5.x
A valid connection to Forcepoint CASB is needed in order for the integration to Forcepoint CASB to work correctly. When the connection is lost:
*
The list of cloud apps on the Settings > CASB Integration > Protected Cloud Apps page cannot be updated.
*
The list of selected cloud apps cannot be sent to Forcepoint CASB.
*
Requests to selected cloud apps cannot be forwarded to CASB.
To correct the problem,
1.
Navigate to Settings > CASB Configuration > Protected Cloud Apps.
2.
Click Connect to Forcepoint CASB and use the information received in the fulfillment letter you received from Forcepoint CASB to enter your:
a.
Access key ID.
b.
API key secret.
c.
Service URL
The credentials entered are validated against known Forcepoint CASB customers.
d.
Click Connect to generate a secure connection to Forcepoint CASB.

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Troubleshooting > Forcepoint Web Security interoperability issues > Connection to Forcepoint CASB has been lost
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