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Troubleshooting > Other reporting issues for web protection solutions > Message Broker Handler is not running
Message Broker Handler is not running
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
Message Broker Handler directs traffic between Event Message Brokers to balance the load of data being processed.
If only Message Broker Handler is stopped, data cannot be redirected to a second Event Message Broker.
If both Message Broker Handler and Event Message Broker are stopped, cloud application data and SIEM data are not forwarded or processed.
To address this issue:
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Windows: Use the Windows Services tool to start Websense Message Broker Handler.
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Linux: Use the /opt/Websense/WebsenseDaemonControl command to start Message Broker Handler.
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On an appliance: Use the CLI command to start Message Broker Handler. See the Forcepoint Appliances CLI Guide.

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Troubleshooting > Other reporting issues for web protection solutions > Message Broker Handler is not running
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