Documentation | Support

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Filtering Service alert messages > Filtering Service can't connect to the Management API
Filtering Service can't connect to the Management API
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
Filtering service uses API-managed categories and the assigned URLs and IP addresses to perform policy enforcement.
When Filtering Service cannot communicate with the Management API, policy enforcement can't use API-managed categories.
To address this problem:
*
Make sure port 17868 is open between the Filtering Service and Management API machines.
*
Make sure the Policy API Server component is running on the Management API machine. See Policy API Server is not running.
*
Make sure the Management API machine has sufficient disk space.

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Filtering Service alert messages > Filtering Service can't connect to the Management API
Copyright 2022 Forcepoint. All rights reserved.