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Troubleshooting > Policy Server and Policy Broker issues > I forgot my password
I forgot my password
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.4.x
If you are a Super Administrator or delegated administrator using a local account to log on to the Forcepoint Security Manager, any Global Security Administrator can reset the password. Global Super Administrators can manage accounts and passwords on the Global Settings > Administrators page.
If a Global Super Administrator is not available, administrators using local accounts can request a new password via the Forgot my password link on the Security Manager logon page.
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A temporary password is sent to the email address associated with your administrator account.
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The temporary password is valid for only 30 minutes. If more than 30 minutes elapses before you attempt to log on with the temporary password, you must request a new password again.
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You are prompted to enter a new password after you have logged on using the temporary password.

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