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Troubleshooting > Web protection database issues > The Master Database does not download
The Master Database does not download
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.4.x
If you are unable to download the Master Database successfully:
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Go to the Web > Settings > General > Account page in the Forcepoint Security Manager and make sure that:
1.
You have entered your subscription key correctly.
2.
The key has not expired. If the expiration date has passed, contact your reseller or Forcepoint Sales representative to renew your subscription.
If you make changes to the key, click OK and Save and Deploy to activate the changes and start a database download.
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Verify that the Filtering Service machine is able to access the Internet (Verify Filtering Service Internet access).
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Check firewall or proxy server settings to make sure that Filtering Service can connect to the download servers (Verify Filtering Service firewall or proxy server settings).
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Make sure that there is enough disk space (Insufficient disk space on the Filtering Service machine) and memory (Insufficient memory on the Filtering Service machine) on the download machine.
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Look for any application or appliance in the network, such as anti-virus software, size-limiting applications, or intrusion detection systems that might prevent the download connection. Ideally, configure Filtering Service to go straight to the last gateway so that it does not connect to these applications or appliances.

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Troubleshooting > Web protection database issues > The Master Database does not download
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