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Log Server Troubleshooting Guide
Log Server Troubleshooting Guide
Forcepoint Web Security and Forcepoint URL Filtering, v8.4.x, v8.5.x | 29-Apr-2022
If you are using web protection solutions, the Log Server service (Log Server) must be installed to enable creation of Internet activity reports. Log Server:
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Receives browsing data from:
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Filtering Service
In Forcepoint Web Security deployments, Filtering Service forwards log information from Content Gateway to Log Server.
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(Web Security Hybrid module) Sync Service
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Stores the data in temporary files on its local hard drive
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Forwards the data to the Log Database, where it is moved into database tables for use in generating reports
Log Server also requests and receives:
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User and group information from User Service
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Category, risk class, and protocol information from Policy Server
When a user generates browsing data for the first time, Log Server requests information about that user from User Service, which pulls the needed data from the directory server. From that point on, Log Server regularly requests user information for employee names, network login names and group membership, updating its stored data accordingly as changes are found in the directory.
Custom categories and protocols, as well as changes to risk class mappings are forwarded to Log Server and maintained in the Log Database.
When there is a problem with Log Server, none of this data is sent to the Log Database. Reports do not include the most recent browsing data, user information, or customized policy enforcement information.
This collection contains the following articles to help you identify and resolve the underlying cause of reporting problems. Click a link to jump to an article, or use the arrows at the top of the content pane to browse through the articles in this collection.
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Log Server installation: Error connecting to SQL Server
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Log Server installation: Error creating the Log Database
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Log Server stops unexpectedly or will not start
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Log Server and Windows registration
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Incorrect or missing data in reports
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Log Database permissions
Additional troubleshooting and reference articles are also available:
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Manually Creating the Log Database
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Using TestLogServer for Troubleshooting
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Log Server Error Reference

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Log Server Troubleshooting Guide
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