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Using RADIUS Agent for Transparent User Identification > RADIUS Agent troubleshooting > RADIUS agent: Remote users are not receiving correct policies
RADIUS agent: Remote users are not receiving correct policies
Using RADIUS Agent | Web Protection Solutions |v8.4.x, v8.5.x | 29-Apr-2022
If remote users requests are not going through your web protection software, or are not receiving the correct policies, check your RADIUS Agent logs for the message Error receiving from server: 10060 (Windows) or Error receiving from server: 0 (Linux).
This usually occurs when the RADIUS server does not recognize RADIUS Agent as a client (source of RADIUS requests). Make sure that the RADIUS server is configured properly (see Configuring the RADIUS server).
Users bypass a logon prompt to circumvent web policies
If a user logs on to a RADIUS server as a local user, the user is identified as RADIUS_SERVER_HOST\username. Because user-based policies require that the user belong to a domain or LDAP container, a local user receives the policy assigned to the computer (IP address) or network (IP address range), or the Default policy.
Run TestLogServer to see if the user is logged on locally (see Using TestLogServer for Troubleshooting).
 
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