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Log Server Error Reference for Web Protection Solutions : Could not connect to the directory service...
Could not connect to the directory service...
Forcepoint Web Security and Forcepoint URL Filtering| v8.4.x, v8.5.x | 29-Apr-2022
Full error message
Could not connect to the directory service. The groups for this user will not be resolved at this time. Please verify that this process can access the directory service.
Explanation
Log Server is unable to access the directory service, and therefore cannot update user information and user-to-group mappings for reports.
This can happen if Log Server and User Service are on different sides of a firewall that is limiting their communication. To resolve this problem, configure the firewall to permit access over port 55815.
The default ports used for directory service communication are:
139
NetBIOS communication: Active Directory
389
LDAP communication: Active Directory, Novell eDirectory, Oracle (formerly Sun Java) Directory Server
636
SSL port: Novell eDirectory, Oracle (formerly Sun Java) Directory Server
3268
Active Directory
3269
SSL port: Active Directory

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Log Server Error Reference for Web Protection Solutions : Could not connect to the directory service...
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