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DC Agent Troubleshooting : Problems installing DC Agent
Problems installing DC Agent
DC Agent Troubleshooting | Web Protection Solutions | v8.4.x | 31-July-2017
Installation account permissions issue
Error messages can appear when you attempt to install DC Agent using an account that does not have domain and local administrator privileges. As a result, some of the required DC Agent files are not installed properly, and the service cannot run.
Typically, one of the following error messages is displayed:
Error Code 997
Could not configure DC Agent (Code 3)
To correct this issue, manually remove the failed installation and reinstall the service:
1.
Log on to the DC Agent machine with domain and local administrator privileges.
2.
Open a command prompt (Start > Run > cmd) or the Windows Powershell.
3.
Navigate to the web protection bin directory (C:\Program Files\Websense\Web Security\bin, by default).
4.
Use the following command to manually uninstall the DC Agent service:
XidDcAgent.exe -u
A status message verifies that the service was successfully removed.
5.
Use the following command to manually reinstall and register the DC Agent service:
XidDcAgent.exe -i
A status message verifies that the service was successfully installed.
6.
Use the Windows Services tool to start the Websense DC Agent service.
If the service is running correctly, after a few minutes, a dc_config.txt file is created in the bin directory.
Manually enable the Computer Browser service
User Service and DC Agent require a Microsoft service, the Computer Browser service, to enable user identification.
If the service is not started during installation, enable it manually:
1.
Make sure that Windows Network File Sharing is enabled.
*
Windows Server 2016:
a.
Go to Start > Windows System > Control Panel.
b.
In the Control Panel, click Network and Internet, then Network and Sharing Center.
c.
Click Change advanced sharing settings in the left navigation pane, then select Turn on file and printer sharing.
d.
Click Save Changes to save and exit.
*
Windows Server 2012:
a.
On the desktop, point the mouse to the top, right corner of the screen, then go to Settings > Control Panel.
b.
In the Control Panel, click Network and Internet, then Network and Sharing Center.
c.
Click Change advanced sharing settings in the left navigation pane, then select Turn on file and printer sharing.
d.
Click Save Changes to save and exit.
*
Windows Server 2008:
a.
Go to Start > Network > Network and Sharing Center.
b.
Click Advanced Sharing Settings, then select Turn on file and print sharing.
2.
Open the Windows Services tool.
*
Windows Server 2016: Go to Start, then select All Programs > Windows Administrative Tools > Services.
*
Windows Server 2012: Server Manager > Tools > Services.
*
Windows Server 2008: Start > Administrative Tools > Services.
3.
Double-click Computer Browser to open the Properties dialog box.
4.
Set the Startup type to Automatic.
5.
Click Start.
6.
Click OK to save your changes and close the Services tool.
Repeat these steps on each Windows machine running an affected component.

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DC Agent Troubleshooting : Problems installing DC Agent
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