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Troubleshooting > Investigative report and presentation report issues > Error generating presentation report, or report does not display
Error generating presentation report, or report does not display
Administrator Help | TRITON AP-WEB and Web Filter & Security | Version 8.3.x
Presentations reports offers 2 options for running a report immediately: schedule the report to run in the background (default) or run the report without scheduling (if you deselect the default option).
If you run the report without scheduling (in the foreground) and select HTML format, the report is displayed in the content pane. If you select PDF or XLS format, you are given the option to open the report or save it. In some cases, instead of displaying a completed report:
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The message "error generating report" is displayed.
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A "report complete" message is displayed, but no report is shown.
If you encounter this issue, navigate away from the Presentation Reports page in the TRITON Manager, and then run the report again. If that does not work, log off of the TRITON Manager and log back on before running the report again.
If the problem persists, you can:
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Use the Schedule the report to run in the background option and open reports from the Review Reports page.
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Use Firefox or Chrome, rather than Internet Explorer, when generating reports.

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Troubleshooting > Investigative report and presentation report issues > Error generating presentation report, or report does not display
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