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Troubleshooting > Other reporting issues for web protection solutions > Message Broker Handler is not running
Message Broker Handler is not running
Administrator Help | TRITON AP-WEB and Web Filter & Security | Version 8.3.x
Message Broker Handler directs traffic between Event Message Brokers to balance the load of data being processed.
If only Message Broker Handler is stopped, data cannot be redirected to a second Event Message Broker.
If both Message Broker Handler and Event Message Broker are stopped, no cloud application data is forwarded or processed.
To address this issue:
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Windows: Use the Windows Services tool to start Websense Message Broker Handler.
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Linux: Use the /opt/Websense/WebsenseDaemonControl command to start Message Broker Handler.
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On an appliance: Use the CLI command to start Message Broker Handler. See the TRITON Appliances CLI Guide.

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