Troubleshooting > TRITON AP-WEB interoperability issues > Unable to connect to the hybrid service
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Use a browser or the ping utility to verify that the Sync Service machine can connect to the Internet.
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Check the Hybrid Service Alerts table on the Status > Alerts page for information from the hybrid service.
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Make sure that administrators have been monitoring the email account provided as a contact address on the Settings > General > Account page for messages from Technical Support.
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Troubleshooting > TRITON AP-WEB interoperability issues > Unable to connect to the hybrid service
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