Technical Library | Support

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Policy Server and Policy Broker issues > Policy API Server is not running
Policy API Server is not running
Administrator Help | TRITON AP-WEB and Web Filter & Security | Version 8.3.x
The Policy API Server is the Management API component used to create and update API-managed categories and the URLs and IP addresses assigned to them.
API-managed categories cannot be updated or used in policy enforcement while any Management API component is not running.
To resolve this issue:
1.
Check the status of the service.
*
On Linux servers, navigate to the /opt/Websense/bin directory use the following command:
PolicyApiServerAdmin.sh --status
*
On appliances, use the service status curl command (described in the Management API Installation & Deployment Guide).
The status command returns information about each Management API component.
If either Policy API Server or WsUrlQuery is not running:
*
Linux: Use the WebsenseDaemonControl script to start the Policy API Server daemon.
*
On an appliance: Use the service start curl command (described in the Management API Installation & Deployment Guide).
If Policy API Server fails to start:
*
Verify that the server certificate is not out of date. Refer to the Management API Installation & Deployment Guide for instructions on updating the certificate.
*
Make sure the Policy API Server machine has at least 1 GB of free disk space.
If the WsUrlQuery fails to start, verify that the WsUrlQuery.ini file includes a valid local IP address and not the local hostname. If you make a change, reinstall the Management API. Refer to the Management API Installation & Deployment Guide for instructions.

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Policy Server and Policy Broker issues > Policy API Server is not running
Copyright 2016 Forcepoint LLC. All rights reserved.