Technical Library | Support

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Getting Started > Forcepoint Technical Support
Forcepoint Technical Support
Administrator Help | TRITON AP-WEB and Web Filter & Security | Version 8.3.x
Technical information about web protection software and services is available 24 hours a day at support.forcepoint.com, including:
*
the searchable Knowledge Base
*
Webinars and show-me videos
*
product documents and in-depth technical papers
*
answers to frequently asked questions
For additional questions, click the Contact Support tab at the top of the page.
The contact page includes information for finding solutions, opening an online support case, and calling Technical Support.
For faster phone response, please use your Support Account ID, which you can find in the Profile section of the My Account page at www.forcepoint.com.
For telephone requests, please have ready:
*
Forcepoint subscription key
*
Access to the management console for your solutions (for example, the TRITON Manager, and Content Gateway manager)
*
Access to the machine running reporting tools and the database server (Microsoft SQL Server or SQL Server Express)
*
Familiarity with your network's architecture, or access to a specialist

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Getting Started > Forcepoint Technical Support
Copyright 2016 Forcepoint LLC. All rights reserved.