View the hybrid service User Agent Volume report

Administrator Help | TRITON AP-WEB | Version 8.3.x

Select View Report under User Agent Volume Report on the Main > Status > Hybrid Service page to view user agents that have made authentication requests via the hybrid service.

The report output consists of a table, showing the number of authentication requests and total requests made by each user agent. If a user agent already has a custom authentication rule associated with it, you can hover over the Rule column to see details of the custom rule.

You can filter the report results as follows:

Enter a search term and click Search

Select a Time range from the drop-down list. If you select Custom date range, select a time period between 1 and 14 days.

Mark View only user agents with rules to see only the user agents that have custom authentication rules associated with them.

If there is more than one page of results, click the arrow buttons at the bottom of the report to view previous or subsequent pages.

If a user agent in this report has a high number of authentication requests, it may be experiencing authentication problems. To add a new custom authentication rule for one or more user agents in the report, mark the check box for each agent and click Create Rule. The user agents you select are automatically entered in the Custom user agents field on the Add Custom Authentication Rule page. See Adding custom authentication rules for the hybrid service.

Reports displayed in the content pane cannot be printed or saved to a file. To print or save a report to file, click Export to PDF or Export to XLS to view the report in the appropriate output format.


	Important To display authentication reports in PDF format, Adobe Reader v7.0 or later must be installed on the machine from which you are accessing the TRITON console. To display authentication reports in XLS format, Microsoft Excel 2003 or later must be installed on the machine from which you are accessing the TRITON console.

Each report includes the data and time it was last updated. Updates are not automatic: to download the latest report data from the hybrid service, click Update.