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Troubleshooting > Other reporting issues for web protection solutions > Multiplexer is not running or not available
Multiplexer is not running or not available
Administrator Help | TRITON AP-WEB and Web Filter & Security | Version 8.2.x
When SIEM integration is enabled, Multiplexer passes Internet activity data (logs) from Filtering Service to both Log Server and the configured SIEM product.
If Multiplexer is not running or not available, a failover feature ensures that Filtering Service passes log data to Log Server. No data, however, is sent to the SIEM product.
To resolve this issue in an appliance-based deployment:
1.
If you have not enabled the Multiplexer service, go to the Administration > Toolbox > Command Line Utility in the Appliance manager.
Select TRITON AP-WEB from the Component drop-down list and multiplexer from the Command drop-down list. Then use the enable command.
2.
If Multiplexer has already been enabled, but is not running, go to the Status > General page in the Appliance manager and restart the Web module.
To resolve this issue in a software-only deployment:
1.
Start or restart the Multiplexer service or daemon:
*
Windows: Use the Services tool to start (or restart) the Websense Multiplexer service.
*
Linux: Use the /opt/Websense/WebsenseDaemonControl command to start (or restart) Multiplexer.
2.
If the service is unable to restart, the Multiplexer Controller executable may have become unresponsive.
*
Windows: Use Task Manager to stop the MuxCtrl.exe process, then use the Services tool to start Websense Multiplexer.
*
Linux: Kill the MuxCtrl process, then use the /opt/Websense/WebsenseDaemonControl command to start Multiplexer.

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Troubleshooting > Other reporting issues for web protection solutions > Multiplexer is not running or not available
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