Health alerts

Administrator Help | TRITON AP-WEB and Web Filter & Security | Version 8.2.x

By default, the System tab of the Status > Dashboard page includes a Health Alert Summary that lists potential concerns encountered by monitored components of your web protection software. These include:

The initial database is in use

The Master Database is being updated

The Master Database is downloading for the first time

The Master Database did not download successfully

The Master Database is more than 1 week old

Low disk space on the TRITON management server machine

WebCatcher is not available

The primary Policy Broker is now available

Log Server is not running

The Log Database is not available

Presentation reports scheduler is not connected to the Log Database

One or more presentation report jobs failed

The Log Database ETL job has not completed successfully after 4 hours

There is no Log Server configured for a Policy Server

Low disk space on the Log Server machine

A Log Server cache directory contains more than 100 cache files

Log Server has not received data from Filtering Service for over an hour

No Filtering Service has been configured for a Network Agent

No monitoring NIC has been configured for a Network Agent

High CPU usage on the Network Agent machine

Low memory on the Network Agent machine

There is no Network Agent configured for a Policy Server

Filtering Service is not running

Network Agent is not running

Low disk space on the Filtering Service machine

Low memory on the Filtering Service machine

High CPU usage on the Filtering Service machine

A DC Agent instance is unable to access a required file

DC Agent has insufficient permissions

Filtering Service is unable to communicate with DC Agent

Filtering Service is unable to communicate with Logon Agent

Filtering Service is unable to communicate with RADIUS Agent

Filtering Service is unable to communicate with eDirectory Agent

A Policy Broker replica has not synchronized with the primary in more than 24 hours

Usage Monitor is not running

Usage Monitor is not available

The forensics repository location could not be reached

The forensics repository has reached 90% of its maximum size

A configuration problem is interfering with Threats forensics data collection

Some records in the forensics repository are scheduled to be deleted within 1 week

TRITON AP-WEB, alerts are also provided for the following Content Gateway issues:

Content Gateway is not running

Content Gateway is not available

If you have the Web Hybrid module, health alerts may also appear for the following conditions:

A Sync Service is not running.

There is no Sync Service associated with a Policy Server instance.

On-premises components are unable to connect to the hybrid service.

Missing information required to activate the hybrid service.

A Directory Agent is not running.

There is no Directory Agent associated with a Policy Server instance.

Disk space is low on the partition hosting Sync Service.

Alerts were received from the hybrid service.

24 hours since Sync Service downloaded log files from the hybrid service.

24 hours since Sync Service sent log files to Log Server.

The icon next to the alert message indicates the potential impact of the related condition.


	The message is informational, and does not reflect a problem with your installation (for example, WebCatcher is not enabled, or Filtering Service is downloading a Master Database update).
	The alert condition has the potential to cause a problem, but will not immediately prevent policy enforcement or reporting (for example, the Master Database is more than 1 week old, or the subscription key is about to expire).
	A component is not functioning (has not been configured or is not running), which may impair policy enforcement or reporting, or your subscription has expired.

Click an alert message in the Health Alert Summary to go to the Status > Alerts page, which provides additional information about current alert conditions. Click Learn More (for informational alerts) or Solutions (for errors or warnings) for details and troubleshooting tips.

If a health alert indicates that messages were received from the hybrid service, check the Hybrid Service Alerts table for details.

In some cases, if you are receiving error or status messages about a component that you are not using, or that you have disabled, you can choose to hide the alert messages. See Reviewing current system status for more information.