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Block Page Management > Determining why a request was blocked > Request blocked by the hybrid service
Request blocked by the hybrid service
Administrator Help | TRITON AP-WEB and Web Filter & Security | Version 8.2.x
The HTML source for the block page sent by the hybrid service shows information about how the requested site was categorized, and how a policy was applied to the request. Specifically, it shows:
*
The name of the role in which the policy was assigned. See Delegated administration roles.
*
The category assigned to the site
*
The policy or policies assigned to the request
*
If file type blocking was used, which file type applies
*
The protocol (HTTP, HTTPS, or FTP over HTTP) used to make the request
*
What resource was used to categorize the site
*
If a problem occurred that prevented the hybrid service from reporting why a request was blocked, or if the hybrid service experienced an error when the block page was being displayed, the Exception reason field displays an explanation and numeric error code. If the problem recurs, Technical Support can use the error code in troubleshooting the issue.
For example:
Role: Super Administrator
Category: Peer-to-Peer File Sharing
Policy: Default
Domain:
Group:
FileType:
Network:
Protocol: http
Category Reason String: Master database
Exception reason:
Here, the request was assigned a policy (Default) in the Super Administrator role that blocks the Peer-to-Peer File Sharing category. The requested HTTP site was categorized by the Master Database.

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Block Page Management > Determining why a request was blocked > Request blocked by the hybrid service
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