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Troubleshooting > Investigative report and presentation report issues > General investigative reports issues
General investigative reports issues
Administrator Help | TRITON AP-WEB and Web Filter & Security | Version 8.1.x
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Some queries take a very long time. You may see a blank screen or get a message saying that your query has timed out. This can happen for the following reasons:
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Web server times out
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Microsoft SQL Server times out
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Proxy or caching server times out
You may need to manually increase the timeout limit for these components.
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If users are not in any group, they will not show up in a domain either. Both Group and Domain choices will be inactive.
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Even if the Log Server is logging visits instead of hits, investigative reports label this information as Hits.

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Troubleshooting > Investigative report and presentation report issues > General investigative reports issues
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