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Getting Started
> Websense Technical Support
Websense Technical Support
Administrator Help | TRITON AP-WEB and Web Filter & Security | Version 8.1.x
Technical information about Websense software and services is available 24 hours a day at
support.websense.com
, including:
the searchable Websense Knowledge Base
Webinars and show-me videos
product documents and in-depth technical papers
answers to frequently asked questions
For additional questions, click the
Contact Support
tab at the top of the page.
The contact page includes information for finding solutions, opening an online support case, and calling Websense Technical Support.
For faster phone response, please use your
Support Account ID
, which you can find in the Profile section at
MyWebsense
.
For telephone requests, please have ready:
Websense subscription key
Access to the management console for your solutions (for example, the TRITON Manager, Content Gateway manager, and Appliance manager)
Access to the machine running reporting tools and the database server (Microsoft SQL Server or SQL Server Express)
Familiarity with your network's architecture, or access to a specialist
Getting Started
> Websense Technical Support
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