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Server Administration for Web Protection Solutions > Stopping and starting Websense services
Stopping and starting Websense services
Administrator Help | TRITON AP-WEB and Web Filter & Security | Version 8.1.x
Websense services are configured to start each time the machine restarts. However, in some cases you need to stop or start one or more product components separately from a machine restart.
 
* 
Note 
If Filtering Service is in the process of downloading the Master Database, it does not stop running until the download is complete.
When you stop all Websense services, always end with the policy services, in the order shown:
1.
Websense Policy Server
2.
Websense Policy Broker
3.
Websense Policy Database
Note that unless a problem specifically pertains to Policy Broker or the Policy Database, it is rarely necessary to restart these services. Avoid restarting these services when possible.
When you start all Websense services, always start with the policy services, in the reverse of the shutdown order (starting with Policy Database and ending with Policy Server).
When you stop the services associated with Real-Time Monitor:
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Also stop the Websense TRITON - Web Security and Websense Web Reporting Tools services.
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Stop the Real-Time Monitor services in the order shown:
1.
Websense RTM Client
2.
Websense RTM Server
3.
Websense RTM Database
Start the Real-Time Monitor services in the reverse of shutdown order (starting with RTM Database and ending with RTM Client).
From the management console
Unconditional Super Administrators (including admin) and delegated administrators with appropriate permissions can stop and start services from the Status > Deployment page in the Web module of the TRITON Manager.
Services can be started and stopped from either the Policy Server Map or the Component List tabs.
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On the Policy Server Map tab, click a Policy Server icon or IP address, then click the Start or Stop link for an associated component.
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On the Component List tab, find the appropriate component in the list, then click its Start or Stop link.
Windows
On Windows machines, use the following steps to stop or start individual services.
1.
Open the Windows Services tool:
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Windows Server 2012: Server Manager > Tools > Services
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Windows Server 2008: Start > Administrative Tools > Services
2.
Right-click the Websense service name, and then select Stop or Start.
To start, stop, or restart all services on the machine:
1.
Navigate to the Websense Web Security folder (C:\Program Files or Program Files (x86)\Websense\Web Security\).
2.
Stop, start, or restart the services with one of the following commands:
WebsenseAdmin start
WebsenseAdmin stop
WebsenseAdmin restart
Linux
On Linux machines, there are 2 tools that can be used to stop and start daemons:
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The WebsenseAdmin script starts, stops, and restarts all daemons on the machine.
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The WebsenseDaemonControl script starts and stops individual daemons.
 
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Warning 
Do not use the kill command to stop a Websense service, as it may corrupt the service.
To use the WebsenseAdmin script to start or stop all daemons:
1.
Go to the /opt/Websense directory.
2.
Check the status of the Websense services with the following command:
./WebsenseAdmin status
3.
Stop, start, or restart all Websense services with the commands:
./WebsenseAdmin stop
./WebsenseAdmin start
./WebsenseAdmin restart
To use the WebsenseDaemonControl script to start or stop a daemon:
1.
Go to the /opt/Websense directory.
2.
Enter the following command:
./WebsenseDaemonControl
A list of installed components is displayed, showing whether each process is running or stopped.
3.
Enter the letter associated with a component to start or stop the associated process. To refresh the list, enter R.
4.
When you are finished, enter Q or X to exit the tool.
Websense appliance
On Websense appliances, use the Appliance manager to stop, start, and restart Websense services.
To restart services:
1.
Go to the Status > General page. This page is displayed by default when you log on to Appliance Manager.
2.
Scroll to the Network Agent module and click Restart Module.
3.
When the Network Agent module has restarted, go to the Web module (which displays your product name) and click Restart Module.
To stop the services (perhaps while performing a maintenance task):
1.
Scroll to the Network Agent module on the Status > General page and click Stop Services.
2.
For the Web module, also click Stop Services.
3.
When you are ready start the services again:
a.
For the Web module, click Start Services.
b.
For the Network Agent module, click Start Services.

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Server Administration for Web Protection Solutions > Stopping and starting Websense services
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