Reviewing current system status

Administrator Help | TRITON AP-WEB and Web Filter & Security | Version 8.0.x

Use the Status > Alerts page to find information about problems affecting the health of your Websense software, get troubleshooting help, and review the details of recent real-time updates to the Websense Master Database.

The Active Alerts list shows the status of monitored Websense software components.

For detailed information about which components are monitored, click What is monitored? above the list of alert messages.

To troubleshoot a problem, click the Solutions button next to the error or warning message.

To hide an alert message, click Hide Persistent Alerts. If your organization does not use Log Server, Network Agent, or User Service, or if you do not plan to enable WebCatcher, mark the appropriate check box in the Hide Alert column of the table. Alerts associated with the selected service are no longer displayed.

The Real-Time Database Updates list provides information about emergency updates to the Websense Master Database, showing:

When the update occurred

The update type

The new database version number

The reason for the update

The IP address of the Filtering Service instance that received the update

These supplemental updates occur in addition to regular, scheduled Master Database updates, and can be used, for example, to recategorize a site that has been temporarily miscategorized. Websense software checks for database updates every hour.

The Real-Time Security Updates list has the same format as the Real-Time Database Updates list, but specifically shows security-related database updates.

Installing security updates as soon as they are created eliminates vulnerability to threats such as new phishing (identity fraud) scams, rogue applications, or malicious code infecting a mainstream website or application.

Use the Print button, above the page, to open a secondary window with a printable version of the Alerts area. Use browser options to print this page.