Accessing the Content Gateway manager if you forget the master administrator password


	Note The following procedure applies to Content Gateway standalone (software) installations. If Content Gateway is running on a Websense appliance, the password is reset on the Administration > Account Management page of the Appliance manager.

During installation, you can specify an administrator password. The installer automatically encrypts the password and stores the encrypted password in the records.config file. Each time you change passwords in the Content Gateway manager, Content Gateway updates the records.config file.

If you forget the administrator password and cannot access the Content Gateway manager, you can clear the current password in the records.config file (set the value of the configuration variable to NULL) and then enter a new password in the Content Gateway manager. You cannot set passwords in the records.config file because the password variables can contain only password encryptions or the value NULL.

Open the records.config file in /opt/WCG/config.

Set the variable proxy.config.admin.admin_password to NULL to leave the password blank.


	Note Ensure that there are no trailing spaces after the word NULL.

Save and close the file.

From the Content Gateway bin directory (/opt/WCG/bin), run
./content_line -x to apply the changes.

Log on to the Content Gateway manager. When prompted for the user name and password, enter the administrator ID and leave the password entry blank.

Because you have already cleared the password in the records.config file, you do not need a password to log on as the administrator.

Navigate to the Configure > My Proxy > UI Setup > Login tab.

In the Administrator section, leave the Old Password field empty. Type the new password in the New Password field, and then retype the new password in the New Password (Retype) field.

Click Apply.

The next time you access the Content Gateway manager, you must use the new password.