Working with alarms

Content Gateway signals an alarm when it detects a problem, for example if the space allocated to event logs is full, or if it cannot write to a configuration file.

Not all alarms are critical. Some alarms report transient conditions. For example, a Content Gateway subscription download failed: error connecting alarm can be generated by a temporary disruption in Internet connectivity.

Navigate to Monitor > My Proxy > Alarms to see a listing of current alarms, as shown below.


	Note Content Gateway also sends select alarms to the Web Security manager, where they are referred to as alerts. Summary alert messages are displayed on the Web Security Status > Today page. Web Security administrators can configure which Content Gateway conditions cause alert messages to be sent, and which methods (email or SNMP) are used to send the alert, on the Settings > Alerts pages.

Clearing alarms

After you have read an alarm message, you can click Clear in the alarm message window to dismiss the alarm. Alarm messages, provides a description of some of the alarm messages that Content Gateway generates.


	Important Clicking Clear only dismisses alarm messages; it does not resolve the cause of the alarms.

If the same alarm condition occurs a second time, it will not be logged if the first alarm has not been cleared.

Configuring Content Gateway to email alarm messages

Navigate to the Configure > My Proxy > Basic > General tab.

In the Alarm Email field, enter the email address to which you want to send alarms. Be sure to use the full mail address including @ notation, for example:

receivername@example.com

Click Apply.

Using a script file for alarms

Alarm messages are built into Content Gateway; you cannot change them. However, you can write a script file to execute certain actions when an alarm is signaled.

A sample script file named example_alarm_bin.sh is provided in /opt/WCG/bin. You can modify this file.