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Troubleshooting > User configuration and identification issues > I cannot add users and groups to the Web Security manager > User identification and Windows Server
User identification and Windows Server
Web Security Help | Web Security Solutions | Version 7.8.x
You may encounter problems adding users and groups in the Web Security manager if you install one or more of the following components on a supported Windows Server version:
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Websense User Service
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Windows Active Directory
If your network uses Active Directory in mixed mode, the Windows Computer Browser service must be running on the machine where User Service is installed, and also on the machine running Active Directory. This service was turned on by default in earlier versions of Windows, but it is disabled by default on Windows Server 2008 and 2012.
In addition, when User Service is installed on Windows Server, and you are using Active Directory in mixed mode, you must configure User Service with domain rights to access information from Active Directory.
If you are running User Service on Linux and using Active Directory, additional configuration is required. See User Service on a Websense appliance or Linux server.
To enable the Computer Browser service on a relevant machine, see Turning on the Computer Browser service.
To configure User Service with rights to access directory information, see Changing DC Agent, Logon Agent, and User Service permissions.

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