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Troubleshooting > Policy enforcement issues > Remote users do not receive the correct policy
Remote users do not receive the correct policy
Web Security Help | Web Security Solutions | Version 7.8.x
If a remote user accesses the network by logging on using cached domain credentials (network logon information), Filtering Service applies the policy assigned to that user, or to the user's group or domain, if appropriate. If there is no policy assigned to the user, group, or domain, or if the user logs on to the computer with a local user account, the Default policy is applied.
Occasionally, a user does not receive a user or group policy or the Default policy. This occurs when the user logs on to the remote computer with a local user account, and the last portion of the remote computer's Media Access Control (MAC) address overlaps with an in-network IP address to which a policy has been assigned. In this case, the policy assigned to that particular IP address is applied to the remote user.

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Troubleshooting > Policy enforcement issues > Remote users do not receive the correct policy
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