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Websense Health alerts
Web Security Help | Web Security Solutions | Version 7.8.x
By default, the System tab of the Web Security Dashboard includes a
Health Alert Summary
that lists potential concerns encountered by monitored components of your Websense software. These include:
The initial filtering database is in use
The Master Database is being updated
The Master Database is downloading for the first time
The Master Database did not download successfully
The Master Database is more than 1 week old
Low disk space on the TRITON management server machine
WebCatcher is not available
The primary Policy Broker is now available
Log Server is not running
The Log Database is not available
Presentation reports scheduler is not connected to the Log Database
One or more presentation report jobs failed
The Log Database ETL job has not completed successfully after 4 hours
There is no Log Server configured for a Policy Server
Log Server is not running
The Log Database is not available
Low disk space on the Log Server machine
A Log Server cache directory contains more than 100 cache files
Log Server has not received data from Filtering Service for over an hour
No Filtering Service has been configured for a Network Agent
No monitoring NIC has been configured for a Network Agent
High CPU usage on the Network Agent machine
Low memory on the Network Agent machine
There is no Network Agent configured for a Policy Server
Filtering Service is not running
Network Agent is not running
Low disk space on the Filtering Service machine
Low memory on the Filtering Service machine
High CPU usage on the Filtering Service machine
A DC Agent instance is unable to access a required file
DC Agent has insufficient permissions
Filtering Service is unable to communicate with DC Agent
Filtering Service is unable to communicate with Logon Agent
Filtering Service is unable to communicate with RADIUS Agent
Filtering Service is unable to communicate with eDirectory Agent
A Policy Broker replica has not synchronized with the primary in more than 24 hours
Usage Monitor is not running
Usage Monitor is not available
The forensics repository location could not be reached
The forensics repository has reached 90% of its maximum size
A configuration problem is interfering with Threats forensics data collection
Some records in the forensics repository are scheduled to be deleted within 1 week
If you have subscribed to Websense Web Security Gateway or Gateway Anywhere, Websense software monitors Content Gateway to provide alerts about the following conditions:
Content Gateway is not running
Content Gateway is not available
If you have subscribed to Websense Web Security Gateway Anywhere, or if your subscription includes both Web and data security components, Websense software monitors interoperability components to provide alerts about the following conditions:
A Sync Service is not running.
There is no Sync Service associated with a Policy Server instance.
On-premises components are unable to connect to the hybrid service.
Missing information required to activate hybrid filtering.
A Directory Agent is not running.
There is no Directory Agent associated with a Policy Server instance.
Disk space is low on the partition hosting Sync Service.
Alerts were received from the hybrid service.
24 hours since Sync Service downloaded log files from the hybrid service.
24 hours since Sync Service sent log files to Log Server.
The icon next to the alert message indicates the potential impact of the related condition.
The message is informational, and does not reflect a problem with your installation (for example, WebCatcher is not enabled, or Filtering Service is downloading a Master Database update).
The alert condition has the potential to cause a problem, but will not immediately prevent policy enforcement or reporting (for example, the Master Database is more than 1 week old, or the subscription key is about to expire).
A Websense software component is not functioning (has not been configured or is not running), which may impair policy enforcement or reporting, or your subscription has expired.
Click an alert message in the Health Alerts Summary to go to the Status > Alerts page, which provides additional information about current alert conditions. Click
Learn More
(for informational alerts) or
Solutions
(for errors or warnings) for details and troubleshooting tips.
If a Health Alert indicates that messages were received from the hybrid service, check the Hybrid Filtering Alerts table for details.
In some cases, if you are receiving error or status messages about a component that you are not using, or that you have disabled, you can choose to hide the alert messages. See
Reviewing current system status
for more information.
Troubleshooting
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Log, status message, and alert issues
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