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Troubleshooting > Investigative report and presentation report issues > Some protocol requests are not being logged
Some protocol requests are not being logged
Web Security Help | Web Security Solutions | Version 7.8.x
A few protocols, such as those used by ICQ and AOL, prompt users to log into a server using one IP address, and then send a different identifying IP address and port number to the client for messaging purposes. In this case, all messages sent and received may not be monitored and logged by the Websense Network Agent, because the messaging server is not known at the time messages are exchanged.
As a result, the number of requests logged may not match the number of requests actually sent. This affects the accuracy of reports produced by Websense reporting tools.

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Troubleshooting > Investigative report and presentation report issues > Some protocol requests are not being logged
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