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Troubleshooting > User configuration and identification issues > DC Agent unable to access required file
DC Agent unable to access required file
Web Security Help | Web Security Solutions | Version 7.8.x
DC Agent works by identifying domain controllers in the network, then querying them for user logon sessions. By default, the agent automatically verifies existing domain controllers and detects new domains or domain controllers added to the network. It stores this information in a file called dc_config.txt, located in the Websense bin directory on the DC Agent machine.
An alert stating that DC Agent is unable to access this file can occur if:
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If User Service is running on Windows, make sure that the NetBIOS ports are also open between the User Service machine and the domain controller.
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[WEST_DOMAIN]
dcWEST1=on
dcWEST2=on
[EAST_DOMAIN]
dcEAST1=on
dcEAST2=off

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Troubleshooting > User configuration and identification issues > DC Agent unable to access required file
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