Technical Library | Support

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Master Database issues > The Master Database does not download > Restriction applications
Restriction applications
Web Security Help | Web Security Solutions | Version 7.8.x
Some restriction applications or appliances, such as virus scanners, size-limiting applications, or intrusion detection systems can interfere with database downloads. Ideally, configure Websense software to go straight to the last gateway so that it does not connect to these applications or appliances. Alternatively:
1.
Disable the restrictions relating to the Filtering Service machine and to the Master Database download location.
See the appliance or software documentation for instructions on changing the device's configuration.
2.
Attempt to download the Master Database.
If this change has no effect, reconfigure the application or appliance to include the machine running Filtering Service.

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Master Database issues > The Master Database does not download > Restriction applications
Copyright 2016 Forcepoint LLC. All rights reserved.