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Troubleshooting > Block message issues > Users receive a browser error instead of a block page
Users receive a browser error instead of a block page
Web Security Help | Web Security Solutions | Version 7.8.x
If users receive an error message instead of a block page, the 2 most likely causes are:
*
The user's browser is configured to use an external proxy. In most browsers, there is a setting that enables use of an external proxy. Verify that the browser is not set to use an external proxy.
*
There is a problem identifying or communicating with the Filtering Service machine.
If the user's browser settings are correct, make sure that the IP address of the Filtering Service machine is listed correctly in the eimserver.ini file.
1.
Stop Websense Filtering Service (see Stopping and starting Websense services).
2.
Navigate to the Websense bin directory (C:\Program Files or Program Files (x86)\Websense\Web Security\bin or /opt/Websense/bin/, by default).
3.
Open the eimserver.ini file in a text editor.
4.
Under [WebsenseServer], add a blank line, and enter the following:
BlockMsgServerName = <Filtering Service IP address>
For example, if the Filtering Service IP address is 10.201.72.15, enter:
BlockMsgServerName = 10.201.72.15
5.
Save and close the file.
6.
Restart Filtering Service.
If the Filtering Service machine has more than one NIC, and the block page still does not display correctly after editing the eimserver.ini file, try the IP addresses of the other NICs in the BlockMsgServerName parameter.
If the block page still does not appear, make sure that users have read access to the files in the Websense block page directories:
*
Websense\BlockPages\en\Default
*
Websense\BlockPages\en\Custom
If the block page problem persists, search support.websense.com for additional troubleshooting hints.

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Troubleshooting > Block message issues > Users receive a browser error instead of a block page
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