Performing a synchronization update

Open the Directory Synchronization Client.

Select View > Configuration.

Select your Configuration, then click Update.

The Directory Synchronization Client compares the details held in your local change tracking database and only sends additions and removals. The incremental update is very efficient, and preserves any unchanged data held by the service.

To abort the synchronization, click Stop.

While the client is querying your LDAP servers, the portal shows a status of "In progress." Once the extraction is complete and processed, the data is synchronized to the cloud service and the portal status is updated to show the number of amended records.

Once the update is complete, you can click on the Mail, Groups, and Users tabs to view the results. Click on a title bar to sort the list by that field.

To return to the configuration summary, click Summary.

Synchronization errors

If you receive a "Sync not enabled for account" error when you attempt to perform a synchronization:

Use the Account > Identity Management page in the cloud portal to verify that Enable directory synchronization is selected.

Use the Account > Contacts page in the cloud portal to verify that the administrator account used to connect to the cloud service has Directory Synchronization permissions. To do this, click the account user name, then click Edit and check the Account Permissions.